Frequently Asked Questions & Troubleshooting

This page answers the most common questions about PurAI and provides steps for diagnosing problems.

How does PurAI work?

PurAI is a free way to interact with essential AI technology.

It provides free access to chat completion models (gpt-3.5-turbo, claude-instant-1, gemini-pro), text completion models, moderation models (text-moderation-005), image generation, and audio transcription and translation — all through one consistent API. Requests are routed across a pool of upstream providers to keep availability high.

Which AI companies are supported?

PurAI serves models from OpenAI, Anthropic, and Google (Gemini). The full list of endpoints is available on the Endpoints page.

How do I get an API key?

API keys are created from your account dashboard. See the Getting Started guide for step-by-step instructions.

How do I check whether the API or a model is available?

Send a GET request to https://ai.purlabs.xyz/<owner>/models and check the available field of the model you want to use. See Listing Available Models for details.

The API returned an error

1. Read the error message in the response body — it usually states exactly what went wrong.
2. Check the records field to see how each upstream provider responded.
3. Consult the Error Reference for the meaning of each status code.
4. Transient provider errors resolve on their own — wait a few minutes and retry.
5. If the problem persists, contact support from your account dashboard and include your full request and response (with your API key removed).

I donated — should I do anything else?

Submit your proof of payment through the support form in your account dashboard, along with the PurAI key the donation applies to, and your account will be upgraded.

Are donation refunds available?

No. Donations are final and cannot be refunded.