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Frequently Asked Questions & Troubleshooting Steps

Frequently Asked Questions & Troubleshooting Steps

We get it, problems happen. That's why we built the following guide to help you out!

How does PurAI work?

PurAI is a free way to interact with essenetial AI technology.

It provides free access to chat completion models (gpt-3.5-turbo, etc), completion models (bard, etc), document analysis models (layoutlm-document-qa, etc), moderation models (text-moderation-005, etc), image generation models (kandisky-2, etc) and so much more. We do this by combining many free APIs together to make a provider pool that ensures semi-consistent uptime and a diverse range of AI services.

All for free.

Providers

Is the API down?

  1. Go to alerts. If there is a new alert, READ it. This means the API might be down. If not, skip to the next step.
  2. Go to api-status.
  3. Read the embeds.
    • Are all providers online? look at the Provider Status embed
    • Are you using a third party service? look for third-party/chat/completions in the Endpoint Status embed
  4. If the endpoint/service/provider has an ❌ next to it, it's offline, thus it's down.

Is <something> working?

  1. Follow the steps above for <something>
  2. https://tryitands.ee/ (opens in a new tab)

I cannot use third-party services (such as Janitor and Venus)

  1. Check api-status and alerts
  2. Disable streaming
  3. If the issue persists, set the url to https://ai.purlabs.xyz/v1
  4. If the issue persists, set the url to https://ai.purlabs.xyz/third-party
  5. If the issue still persists, go to support and your issue will probably be there.

API gave me an error

  1. READ THE ERROR. If you think this is our fault, skip to next step.
  2. Check api-status and alerts
  3. If you are using beta API, try multiple times and wait a few minutes
  4. If the issue persists, in support:
    • If you are using a third-party service (such as Janitor and Venus): Send a screenshot of your error
    • If you are interacting with the API using your code: Show your full request and response (remove your API key though)

When will something be fixed?

There is no ETA, just follow alerts and api-status

When will something be added?

There is no ETA. just follow updates

I donated, should I do anything else?

Please open a ticket from in support-ticket, send your proof and PurAI key.

Are there donations refunds?

Sorry, but no.

Why am I getting this err-

STOP!

  1. Did you enter your key correctly? Check with /key
  2. Go to support and look for a similar error. If none: ⁠
  3. Create a post with all the possible information in the world (Is it a third party service? what endpoint/URL? What model?) If applicable make sure you have your FULL response and request information.

Third-Party Troubleshooting Steps

Getting this error in JanitorAI even when all endpoints are up?

All of our providers returned an error or this model/endpoint is not available at the moment. Please try again later.

Try setting:

  • the model to gpt-3.5-turbo
  • the context to 4096
Using PurAI With a Third-PartyGettings Available Models